Creating a Clinically Safe and Effective Digital Environment

When it comes to digitising clinical documentation, there are three things that should be at the forefront of a clinical risk management strategy:

1. Ensuring information confidentiality

2. Data integrity

3. Document availability

Whether it’s due to end-user workarounds, technical errors or malicious cyber-attacks, these are all things that can be compromised and cause a negative impact on patient care.

It’s therefore essential that suppliers are maintaining the highest standards when it comes to clinical risk management.

As a supplier of a powerful platform that brings together transcription, digital dictation and speech recognition for healthcare in the mobile, cloud-driven digital age that’s precisely what we do.

At T-Pro, we follow NHS Digital’s Clinical Risk Standards DCB0129 and DCB0160

This means our solutions have been assessed to meet the sector’s clinical risk standards but also that we have an end to end process for clinical risk management that lasts the full lifetime of the deployment of our solution for a trust.

Critically, our internal governance and best practice standards are developed, managed and led by our team of Clinical Safety Officers (CSOs) who are all NHS clinicians with backgrounds ranging from acute care to primary care and mental health.

However, our team of CSOs go beyond clinical risk and include specialists in cybersecurity for healthcare and work with our product and project management teams to make sure our solutions are optimised to provide you with security features that meet your requirements.

When we work with our healthcare customers, we not only run extensive hazard workshops and manage clinical safety case files, but we also discuss technical capabilities such as encryption standards and authentication best practice methods such as two-factor authentication.

This is important because, beyond NHS Digital’s Clinical Risk Standards, we are also mindful that trusts are now being inspected by the Care Quality Commission (CQC) in terms of the impact that health IT systems are having on patient safety and care standards.

The inspection criteria of both NHS Digital and the CQC are also closely linked to the criteria of the Data Security and Protection (DSP) Toolkit that has been developed based on the standards defined by the National Data Guardian, Dame Fiona Caldicott.

With all these factors in mind, we ensure that we are also focused on audit and governance capabilities throughout our deployments

It’s critical that trusts have transparency into who is viewing, accessing and changing data when it comes to clinical documentation.

For these reasons, we have in-built features such as transcription routes that show directly which users have access to a clinical document during its journey from creation to dissemination and which users are allowed to work with it based on their roles and departments.

Importantly, we also have reporting capabilities that allow you to see this information both to improve your workflows but to identify any sources of risk or governance non-compliance.

Ultimately, T-Pro's goal is to provide clinicians and trusts with an intuitive, efficient clinical document workflow solution.

We’re committed to doing that by creating a great user experience that’s underpinned by risk and security best practices.